Returns or replacements
Contact us within ten (10) days of delivery if you are unhappy with your order due to a defect, damage or a quality issue, please take a picture of the issue and upload it to Info@DogHairInMyPaint.com with your order date. The photo will allow us to confirm the issue and solve your problem faster. We’ll either recreate your order or provide a credit or refund to make sure that you love your custom-made product. In some cases, we may ask that you return the defective order prior to receiving credits or refunds.
Note: For prompt delivery, we begin making your product as soon as you place it. Once your order is placed, we are unable to immediately reverse the charge to your account. Depending on your financial institution, refunds will appear in your account within 3-7 business days.
Frequently asked questions about Replacements and Refunds
Can I cancel an order I’ve placed but haven’t received?
You have up to eight (8) hours to cancel an order that has been placed.
How do I send back returned items?
Return information will vary according to product. In general, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How soon should I expect to see a credit from DogHairInMyPaint.com?
Once a refund has been credited to your account we’ll send you an email notification. You will see your refund credit within 3-7 business days, depending on your financial institution.